Troubleshooting

If you received a notification that you were selected for a shift but don’t see the shift available when you tap the notification, it likely means the...

If your app seems slow or is not working properly, try the following troubleshooting solutions: Close the app entirely and reopen it. Keeping the app ...

Qwick uses the cell phone number as the unique ID for each user/profile. If you are a pro and have a new cell phone number, you must set up a new prof...

If you are having issues uploading your profile picture, please try the below troubleshooting actions: Take a selfie and save it on your phone Complet...

If you are receiving an error on the insurance information page like "Failed to Save" please see below: Do not auto-fill your information; please ente...

If you have been having issues using the time clock feature, see below: Pros must be within .5 miles of the shift location to clock in Pros cannot clo...

First and foremost, is your cell service connected? You must have connected cell service to complete your profile. If you have used Qwick previously a...

If your app is running slow or you are seeing unusual errors, you may need to update our app. To check and see what version of the app you have and up...

If you do not see the person icon in your Stripe account in the app, then: Go to connect.stripe.com on your phone browser Login with your email addr...

Pro profiles cannot be shared, and pros can only have one active profile. Pros cannot take another pro's place on a shift for security and OAI insura...

Uh oh! Your shift payment has been sent over and you are hoping to get it asap, but you're not able to select the instant pay option. There could be a...

We're sorry to hear the Qwick platform isn't working for you! Please know, this is a permanent decision, so before you go, please reach out to the sup...