App is slow or not working properly

If your app seems slow or is not working properly, try the following troubleshooting solutions:

• Close the app entirely and reopen it.

  • Keeping the app open keeps updates from installing. Periodically closing and reopening the app will refresh it.

• Close all your apps entirely and then reopen the app.

  • Having lots of apps open can affect the performance of any app. Periodically close and reopen your apps to keep their performance up.

• Log out of the app and log back in.

  • Logging out and back into the app cycles the app instance, helping to ensure peak performance. To log out, tap the three lines at the top right of the home page, then the Settings tab, and then tap Logout.

• Update the app.

  • We add new features all the time, so please make sure you have downloaded the latest version of the app. Click here to learn more about updating the app.

• Update your device.

  • Device software must be up to date to ensure proper functionality. Please ensure your device is using the latest operating system available.

If you are still experiencing app issues after trying all of the above, click the Contact Support button at the top of the page and send us a screenshot of the issue. We will be glad to investigate for you.