How do I upload my alcohol and food safety certifications?

Pros can upload proof of their alcohol and food safety certifications (TIPS, ServSafe, Responsible Training, 360Training, state-specific alcohol permits) directly in the mobile app under Industry Certifications.

1. Tap the three lines in the top right corner of the app for the dropdown menu

2. Select Industry Certifications from the menu

3. Then tap +Add New

• Upload an image of your certificate from your photo gallery

• Select the type -- Alcohol Safety and Food Handler or a brand-specific certification (if applicable)

• Enter the expiration date (if applicable)

• Your market is preset based on your settings. If you need to upload a certification for a separate market, update it under Settings first then return to Industry Certifications.

• Tap Submit for review.

Once submitted, your certification status will show as “Pending” while it is being reviewed by Qwick, typically within 1-2 business days.

After review, you’ll receive an in-app notification letting you know whether your certification has been approved or rejected.

• If approved, no further action is needed

• If rejected, you can edit your original submission to update the image or expiration and re-submit

If there's no response when you press "Tap to upload," this usually means the Qwick app doesn't have permission to access your photos yet.

On iPhone: Go to your phone's Settings app, find Apps, then find Qwick, and make sure Photos access is turned on (set to "All Photos" or select certain photos). If it's currently set to "None," you won't be able to upload a photo in the app.

On Android: Check your phone's app permissions for Qwick and make sure Photos/Media access is allowed. Steps vary slightly by device.

Once permission is granted, go back to the Qwick app and try uploading again. If you still don't see the option, try fully closing and reopening the Qwick app to re-trigger the permission prompt.

Some shifts require food or alcohol certifications. If you plan to accept shifts that involve handling food or serving alcohol on-premise, you'll need the relevant certification uploaded and approved before picking up those shifts.

Upload a separate certification for each state you plan to pick up shifts in by changing your market under Settings, then upload the certification. You will be able to change your market back afterward. If your certification is valid in multiple states, you'll still need to upload a copy for each market — we'll review each submission individually.

• I got a rejected certification. How do I fix it?
  Open the rejected certification and tap Edit. Update the image, expiration date, or state as needed, then resubmit for review — you don't need to delete it and start over.

Certifications are most commonly rejected for one of these reasons:

• Not valid in the selected state — Some certifications are only recognized in specific states or counties/cities due to local regulations. Make sure the certification you're uploading is accepted where you plan to work.

• Alcohol certification is not for on-premise — Only on-premise/on-sale alcohol seller/server certifications can be accepted. Off-premise, Concessions-only, Alcohol Delivery and other courses that are not on-premises seller/server will not be accepted.

• Course completion certificate vs. state-issued certification — If your state requires an official state-issued certification, a third-party course completion certificate won't be accepted. Each state has different requirements, and your course provider will have more information. In some states, you may need to register with the state before or after completing an online course, and that state will issue you a certificate. Upload the state-issued certificate in the app.

  • If you are in California, click here to read about your state's alcohol seller/server requirements.

  • If you are in South Carolina, click here to read about your state's alcohol seller/server requirements.

  • If you are in San Diego, you will need to upload a San Diego Food Handler -- we cannot accept the California Food Handler. Most approved online courses offer both a California and San Diego training.

  • If you are in Illinois, your alcohol certification needs to be the state-issued BASSET card. The state will provide this after you complete an approved course. If you upload the course completion certificate instead of your BASSET card, we'll only accept it temporarily — within 30 days of the course completion date. After that, we'll need your official BASSET card on your profile.

• Other reasons for rejection include a blurry or cropped image we're unable to read (upload a clearer photo), a name that doesn't match your profile (make sure they match exactly), and an expired certificate (upload a current one).

For additional clarification, reach out to Qwick support.

You can only have one active certificate per type per market. What you can do depends on the status of your existing certification:

• Pending or rejected — Open it and edit the submission directly (update the image, expiration, or state), then resubmit.

• Approved and still valid — You won't be able to edit or delete it yourself; it's automatically removed once it expires. If you've received a renewed certification and want to upload it before your current one expires, reach out to Qwick support and they can help clear the way for the new submission.

If your certification has already expired, it will automatically be removed and you can upload your new one under Industry Certifications.

Qwick's preferred certification provider is Certifly. Visit certifly.ai/qwick by selecting the Get Certified button on the Industry Certifications page. Pros can browse available certifications by state.

Certifly is a Qwick partner, but Qwick does not manage:

• Payments

• Refunds

• Receipts

• Certifly account logins

• Course access

• Course content

Please contact Certifly Support with any questions about these issues.

If you've already purchased a course through Certifly, access your certification here: https://certifly.responsibletraining.com/AccountLogin.aspx

Yes. 360Training certifications are still accepted.

Discounted courses may still be available through:

• food.qwick.com (Food Handler certifications)

• alcohol.qwick.com (Alcohol certifications)