Adding and managing managers for your business

Summary: Learn how to add and manage different types of managers for your organization and locations, what each role can do, and when to use Admins, Team Members, and Onsite Managers.

To begin, navigate to biz.qwick.com and log in to your business account.

From here, you can:

• View your organizations and locations

• Add and manage managers for each location

• Choose the right role (Admin, Team Member, or Onsite Manager) for each person

There are three manager roles you can assign:

• Admin

• Team Member

• Onsite Manager

All three are counted as “location managers” when attached to a location, but they have different levels of access.

Admins have the highest level of access for a business organization or location.

Admins can:

• View and manage organization and location details

• Post shifts and manage shift settings

• Select and pay professionals

• Manage billing and other sensitive account settings

Use Admin when:

• The person is responsible for overall operation and finances

• You trust them with full access to your business information and payment tools

Team Members have strong operational access, but less than Admins.

Team Members can:

• Post shifts for locations they manage

• Edit some aspects of your shifts

• View shift rosters and schedule details

• Select and pay professionals for those shifts

• Help run day-to-day operations on the platform

Team Members cannot:

• Change billing information or certain business-level settings

Use Team Member when:

• The person regularly posts and manages shifts

• You want them to handle payments and staffing, but not billing or global account changes

Onsite Manager is a lighter, shift-focused role for people who are physically on site during shifts.

Onsite Managers can:

• Log in via a link sent to their phone

• See only the shifts they are assigned to manage as “Manager on Duty”

• View the roster of confirmed professionals on those shifts

• See the wage on each shift

• Edit some details of the shifts they manage

• Enter and update clock-in and clock-out times for professionals from 15 minutes before the shift starts until the shift is paid

Onsite Managers cannot:

• Add or remove professionals from shifts

• Edit shift details (time, location, pay rate, etc.)

• Pay shifts or see full payment breakdowns

• Access shifts where they are not assigned as Manager on Duty

• Change their phone number (they must be re-invited if they need to use a new number)

Use Onsite Manager when:

• A central manager posts and fills shifts, but someone else will be on the ground running the shift

• You want accurate timekeeping without giving full account or payment access

Organizational managers (Admins) can invite new managers at the organization level or for specific locations.

To add a manager:

1. Click the Locations tab in the menu.

2. Find the organization or location where you want to add a manager.

3. Click the person icon next to that organization or location.

4. Click “Invite Manager to Organization” or “Invite Manager to Location.”

5. Enter the manager’s name and phone number (and email, if required).

6. Choose their permission:

   • Admin

   • Team Member

   • Onsite Manager

7. Send the invitation.

Location managers can also invite other managers, but only for locations they already manage.

To view existing managers:

• Click the pencil icon next to the organization or location

• Select the Team tab at the top to see current managers and their roles

When you invite a new manager (Admin, Team Member, or On-site Manager), they receive an invitation by text.

To accept an invitation:

1. Click “Accept Invitation” in the link in the text message.

2. Enter your cell number and the code you receive by text.

3. Click “Accept Invitation” on the page that opens.

4. You’ll be taken to the Settings page, where your name and email will be pre-populated.

5. Click the Locations tab in the menu to confirm you see the correct organization and/or locations.

Once they accept:

• Admins and Team Members see the full business portal appropriate for their role

• Onsite Managers see a simplified view showing only the shifts they’re assigned to manage

Here is a quick guide to help you decide which role to use:

• Choose Admin if this person:

  • Owns business decisions and finances

  • Needs full access to settings, billing, and shift management

• Choose Team Member if this person:

  • Regularly posts shifts and manages staffing

  • Needs to select and pay professionals but does not need to manage billing or global settings

• Choose Onsite Manager if this person:

  • Will be physically present at shifts (e.g., general manager on duty, sous chef, event lead)

  • Needs to view the roster and record accurate clock-in and clock-out times

  • Should not have access to payments, billing, or broader account settings

For additional support, please contact our support team at 79425 and we’ll be happy to help.