Using In-App Messaging

Edited

Communicate directly with confirmed Professionals through the Qwick app.

Quick Summary

  • In-app messaging becomes available after a Professional is confirmed for your shift.

  • Messages are sent through the Qwick app, keeping both the business's and the Professional's personal contact information private.

  • You can message one Professional or send a bulk message to all confirmed Professionals on a shift.

  • Use in-app messaging to share important shift information before the shift begins.

When can I message a Professional?

You can message a Professional once they have been confirmed for your shift.

If no Professional has been confirmed yet, the messaging feature will not be available.

How do I send a message?

  1. Open the Schedule tab or the Shift page.

  2. Select the chat icon on the shift.

  3. Choose the Professional(s) you want to message.

  4. Type your message and send it.

To send the same message to everyone working the shift, select all confirmed Professionals to send a bulk message.

What should I use in-app messaging for?

Use in-app messaging to communicate important shift details, including:

  • Arrival instructions

  • Parking information

  • Where to check in

  • Contact information for the onsite manager

  • Building or entry instructions

  • Last-minute shift updates

  • Other information that helps Professionals arrive prepared

Does Qwick share my personal phone number?

No. All messages are sent through the Qwick app, so your personal contact information and the Professional's personal contact information remain private.

Can I message multiple Professionals at once?

Yes. If you have multiple confirmed Professionals on a shift, you can send one message to everyone at the same time using bulk messaging.

Why can't I send a message?

You may not be able to send a message if:

  • No Professionals have been confirmed for the shift yet.

  • The shift has been canceled or has ended.

  • The Professional has been dismissed.

  • There is a temporary issue with the app.

If you continue experiencing issues, contact Qwick Support by texting 79425.

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