Businesses count on our professionals to show up ready to work. It’s best practice to only accept shifts you know you can make so that cancelations don’t affect your future invites.

If you've accepted a confirmed shift and now need to cancel for any reason, please cancel the shift directly in the app as soon as possible so the shift can be refilled. Calling a business directly to cancel does NOT bypass the below penalties. Please cancel in the app and contact support if you have any concerns.

If you need to cancel a shift after you’ve accepted it, you can do so within the app.

1. Navigate to the “Schedule” section;

2. Make sure you're on the "confirmed" tab

3. Open the shift you wish to cancel; and

4. Tap “Cancel Shift."

Please note: Canceling a shift will result in a penalty (thus negatively affecting your Completion Rate and score), and impacts future shifts. Additionally, cancellations have the potential to affect your eligibility with Qwick entirely.

Businesses count on you to show up ready to work. It’s best practice to only accept shifts you know you can make so that cancelations don’t affect your future invites.

We understand that you may experience unforeseen circumstances affecting your ability to work a previously accepted shift. If you cancel because of a personal or family emergency, please let us know as soon as you can that you won’t be able to make your shift by:

• Canceling your shift as outlined above;

• Provide proof of formal documentation that supports your emergency cancelation reason to ensure we can waive any associated penalties via contact form here: https://qwick.frontkb.com/en/contact-us

Although each case is handled individually, some common examples for emergencies (and the type of documentation that would be sufficient to excuse it) include:

Once you’re able to provide documentation that removes the penalty, we’ll attempt to re-add you back to the canceled shift, but cannot guarantee we'll be able to.