Pro profile ratings explained

Edited

Pro profile ratings explained

When a pro completes a shift, they will get a profile rating (1-5 stars) from the business
A pro's profile rating is the average of all the ratings they have received
New pros will not have their rating displayed in the app or to business partners until they have received 5 ratings, and that displayed rating will be the average of the 5 ratings they have received

Pros will receive automatic ratings for the following:

Cancelling a confirmed shift within 24 hours of the shift start time = 3-star rating
Cancelling a confirmed shift within 12 hours of the shift start time = 2-star rating
Pro fails to show for a confirmed shift = 1-star rating

Ratings are static and cannot be adjusted. Pros with high ratings get selected more often.

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