Dismissing a Professional from a Shift
Quick Summary
Use Dismiss Pro when you need to remove a Professional from a shift or document why they were unable to complete it.
During the dismissal process, you'll be asked to:
Select the dismissal reason that best matches the situation.
Add notes explaining what happened.
Optionally block the Professional from future shifts.
The dismissal reason you choose determines how the shift is handled and whether attendance penalties or compensation may apply.
Which dismissal reason should I choose?
Scheduling or Staffing Changes
Select this option when the dismissal is due to a business-related staffing change rather than something the Professional did.
Examples include:
Shift no longer needed
Overstaffing
Schedule changes
Reduced business volume
What happens:
The Professional is not dismissed for performance or attendance reasons.
Depending on the circumstances and timing of the dismissal, a 4-hour minimum payment may be owed in accordance with Qwick policies.
Pro Performance or Conduct Issues
Select this option when the dismissal is related to the Professional's actions or failure to meet shift expectations.
Examples include:
No-call, no-show
Excessive lateness
Dress code violations
Performance concerns
Conduct or policy violations
What happens:
The dismissal is reviewed based on the selected reason.
Attendance or account actions may be applied to the Professional when appropriate under Qwick policies.
External or Unforeseen Factors
Select this option when the dismissal is caused by circumstances outside the control of both the business and the Professional.
Examples include:
Emergency situations
Weather-related closures
Facility issues
Qwick Overfill
Other unexpected operational events
What happens:
No attendance penalties are applied to the Professional.
The dismissal is recorded for documentation purposes.
How do I dismiss a Professional?
If the shift has not ended
Go to Schedule.
Select the shift.
Click Show Confirmed Pros.
Click the three dots next to the Professional.
Select Dismiss Pro.
Choose the appropriate dismissal reason.
Add notes explaining what happened.
Optionally block the Professional from future shifts.
If the shift has already ended
Go to Home.
Locate the completed shift.
Click the three dots next to the Professional.
Select Dismiss Pro.
Choose the appropriate dismissal reason.
Add notes explaining what happened.
Optionally block the Professional from future shifts.
Frequently Asked Questions
What if the Professional never arrived?
Choose Pro Performance or Conduct Issues and select the option that best reflects the situation (such as a no-call, no-show).
What if we had too many staff or no longer needed the shift?
Choose Scheduling or Staffing Changes.
Depending on when the dismissal occurs, the Professional may be eligible for the 4-hour minimum payment under Qwick policy.
What if the shift was affected by weather, an emergency, or a Qwick Overfill?
Choose External or Unforeseen Factors.
This option is intended for situations outside the control of both the business and the Professional and does not result in attendance penalties for the Professional.
Can I block the Professional?
Yes.
During the dismissal process, you can choose Block Pro to prevent that Professional from viewing or claiming future shifts with your business.
Need help?
If you're unsure which dismissal reason to choose or need assistance, contact Qwick Support by texting 79425.