Need to Update your Contact Information?

The steps depend on whether you are a 1099 or W-2 professional.

For 1099 Professionals
You must update your email in two places:

1. Profile → Insurance tab
   This ensures your insurance-related documents are accurate.

2. Payout Dashboard (Wallet) – Stripe
   This ensures payout and tax communications are sent to the correct email.

Both updates are required to avoid delays or issues.

For W-2 Professionals
Email updates follow the same process as 1099 professionals:

1. Profile → Insurance tab

2. Payout Dashboard (Wallet)

For pay stubs, email and personal information are managed through Zeal (Wallet).

For security reasons, phone numbers cannot be updated directly in the app.

To request a phone number change, you must contact Support and provide the following:

• Full name

• Old phone number

• New phone number

• Photo ID (to verify your identity)

Important:
You will need to create a new account using your new phone number. Once your identity is verified, Support will merge the new account with your existing one.

Text 79425 with the required information listed above.

Processing time:
Phone number updates typically take 3–5 business days to complete after all information is received and verified.