🟢 Incident Update: Payment Issues

Last Updated: November 11, 2025 at 6:00 PM ET
Status: Resolved

All accounts have been fully resolved, and balances are now accurate. If you still have questions about your account or believe your balance hasn’t updated correctly, please reach out to our support team for assistance.

Overview

We want to provide an update on the issue that affected some Qwick pros’ balances and access to recent payments.

The week of November 3, 2025, we identified an issue that temporarily disrupted how account balances and payouts were processed. As a result, some professionals were unable to access their recent earnings or saw balances that didn't reflect their expected amounts.

Our teams took immediate action to stabilize the system and worked continuously with our payment partner to validate all balances and restore normal payout operations.

We’ve confirmed that all funds are fully accounted for and secure within our payment system. No personal or financial information has been exposed, and your earnings remain protected.

Impact

• Some professionals may have seen updated balances that were temporarily unavailable.

• All transactions have been fully validated, and payments and deposits have resumed.

• Qwick notified affected pros once funds were fully released and accessible.

Our Commitment

We take your trust seriously and are committed to ensuring your payments are handled securely and reliably. While this issue did not affect Qwick’s core systems or user data, we understand the disruption it caused and remain committed to supporting users who were affected.

We’re also reviewing our payment processes and safeguards to strengthen reliability going forward.

Thank you for your patience and understanding as we worked to restore full access to all funds.

— Team Qwick