🟢 Incident Update: Stripe Account Debit & Balance Issue

Status: Resolved

All accounts have been fully resolved, and balances are now accurate. If you still have questions about your account or believe your balance hasn’t updated correctly, please reach out to our support team for assistance.

Last Updated: November 11, 2025, 6:00 PM ET

Summary

Between November 3–4, 2025, an issue with our payment provider, Stripe, caused some professionals to see unexpected withdrawals from their bank accounts and lower-than-expected balances in their Qwick profiles.

We immediately escalated the issue to Stripe’s critical support team. Stripe confirmed the problem and worked with us to reverse affected transactions and restore all balances.

Impact

• Some professionals had funds debited from their linked bank accounts.

• Balances may have appeared lower than expected during reconciliation.

• Certain payouts were temporarily delayed.

• Your personal data and login credentials remain secure.

Actions

• Qwick and Stripe teams reconciled all affected accounts.

• Safeguards were added to prevent further debit activity.

• New payouts and transactions are being closely monitored.

Next Steps
If your account shows a missing payment or a debit, please contact support@qwick.com for priority assistance.

We’re committed to keeping all affected users informed and will communicate with you directly with any further updates.

Thank you for your patience and understanding as we worked to make this right.