Status updates: Stripe Account Debit + Balance Issue
Incident update: Stripe-Related Account Debit and Balance Issue
Status: Investigation + Remediation in Progress
Last updated: November 4, 2025, 9:00 PM ET
Summary
Between November 3–4, 2025, we experienced an issue with our payment provider, Stripe, that caused some professionals to see unexpected withdrawals from their linked bank accounts and lower-than-expected balances in their Qwick profiles.
Our engineering and finance teams escalated the matter immediately to Stripe’s critical support and account management teams. Stripe has acknowledged the issue and is actively working with us to identify and reverse the affected transactions.
We recognize the seriousness of this situation and sincerely regret the impact it has had on those affected. Your personal data and login credentials remain fully secure.
Impact
A number of professionals saw direct debits from their bank accounts connected to Qwick via Stripe.
Some account balances may appear lower than expected while reconciliation continues.
Upcoming payments may be delayed for a subset of users while balances are verified and corrected.
New transactions and payouts are being carefully monitored to ensure accuracy and stability.
Actions taken
By Qwick
Immediately engaged Stripe’s senior engineering and account management teams for emergency review.
Implemented safeguards to prevent additional debit activity while reconciliation is underway.
Rotated system credentials and deployed platform-level updates to strengthen controls around payout flows.
By Stripe
Confirmed the underlying configuration error.
Initiated reconciliation of all affected accounts.
Committed to supporting Qwick in reversing debits and restoring accurate balances as a top priority.
Next steps
Stripe and Qwick are jointly working to reverse incorrect debits and restore all affected balances.
Some scheduled payouts may be delayed while reconciliation is finalized.
We’ll continue to post progress updates here until the issue is fully resolved, and you can expect an update by 6 PM EST on November 5, 2025, at the latest.
If you notice a missing payment, reduced balance, or a debit from your bank account related to Qwick, please contact support@qwick.com for priority assistance.
Timeline of events
Date + time | Status | Description |
Nov. 3, Morning | 🔴Identified | Irregular Stripe transaction activity detected; investigation opened. |
Nov. 3, Afternoon | 🟡Investigating | Stripe confirmed the issue and began an internal review. |
Nov. 3, Evening | 🟡Mitigation | Qwick implemented safeguards to protect balances and halt further debits. |
Nov. 4, Morning | 🟡Coordination | Stripe verified the scope of affected accounts and initiated recovery steps. |
Nov. 4, Evening | 🟡Ongoing | Stripe and Qwick teams are reconciling accounts; additional updates forthcoming. |
Contact
If your account shows an incorrect balance, a missing payment, or a debit from your bank account, please reach out to support@qwick.com. We’ll prioritize your case and keep you informed as the recovery progresses.
Additional notes
This issue was isolated to Stripe’s processing system and does not affect the security of Qwick’s core platform or your login data.
We’re conducting a full review with Stripe to ensure stronger safeguards are in place, and we will be switching payment providers moving forward.
Further updates will be posted here until the incident is completely resolved.