Minimum Pay & Shift Cancellation Policy

This article explains when you may qualify for minimum pay and how compensation is reviewed if a shift is canceled or ends early.

Important: Meeting the circumstances below does not automatically guarantee minimum compensation. Each situation is reviewed individually to ensure it meets the requirements outlined in this policy.

You may be eligible to receive minimum compensation if either of the following occurs:

A business cancels a shift you elected to work within 24 hours of the shift's scheduled start time.

You arrive on time, meet all shift requirements and expectations, but the business no longer needs assistance and sends you home early.

If either of these situations occurs, your shift may qualify for minimum compensation. Eligibility is reviewed based on the specific circumstances of the shift and compliance with our policies.

If you qualify for minimum compensation:

• Shifts scheduled for 4 hours or more: You may receive up to four (4) hours of pay.

• Shifts scheduled for less than 4 hours: You may be compensated for the full scheduled duration of the shift.

Meeting these criteria does not guarantee minimum compensation. Each situation is reviewed before payment is issued.

No. If minimum compensation is approved, any boost or bonus associated with the original shift is not included. Boosts are only paid for hours actually worked and are not applied to minimum compensation.

If you work more than four (4) hours before being sent home, you will be compensated for the actual hours worked.

Minimum compensation, when approved, applies only up to four hours.

Minimum compensation generally does not apply if you are sent home because you did not meet shift requirements.

This may include, but is not limited to:

• Arriving late

• Wearing incorrect attire

• Failing to perform required job duties

• Not meeting shift expectations

• Shifts canceled due to inclement weather or other uncontrollable external events

If you are dismissed due to performance, policy, or other eligibility-related issues, minimum compensation will not apply.