I'm missing a shift payment

Why hasn't my shift payment been sent yet?

If you're unable to clock in and out on-site, we always recommend you connect with an on-site manager for assistance before leaving. If you're unable to get your time verified still and have not received payment after 48 hours past the shift's end time, please contact Qwick support to investigate the matter. To ensure a quick and prompt resolution, be sure to include the location and date/shift time of the shift you have not been paid for. * Shift non-payment disputes must be submitted 48 to 96 hours after the shift end time.

What happens if the shift is shorter than scheduled?

Sometimes, businesses send professionals home before the end of their shift. If this happens, the business is expected to pay for the length of the original shift (up to four hours) to the professionals who accepted and showed up at the shift on time. (For example, if your eight-hour shift ends early, you will be paid for four hours; or if your three-hour shift ends early, the business will pay the professional for three hours.)

Please note: This payment is not required if the professional is sent home early for showing up in the wrong attire, arriving late, incurring a disciplinary action, etc.

Please reach out to Qwick support if you feel as if you were shorted pay and need it to be reviewed.

My shift was cancelled, what do I do?

If a business cancels a shift less than 24 hours before the shift start time, the professional may be due full shift pay or 4 hour's pay, whichever is the lesser of the two. Notify Qwick Support if you feel you are due compensation for a cancelled Shift.

Pros are encouraged to contact Qwick support (not the business) with questions, concerns, or disputes regarding gig payment, wages, or time. This is the fastest way to handle a payment dispute. We will be glad to work with the business to get your payment issues addressed and be your intermediary in this process.