Update on Recent Payment Issue

Earlier this week, some Qwick professionals experienced issues with payment timing and account balances. We want to provide a clear update on what happened, how we addressed it, and the steps we’re taking to ensure this doesn’t happen again.

After a thorough investigation, we learned that unauthorized activity occurred through our payment processing partner’s platform. While our investigation is ongoing, we can assure you that your account number has not been compromised by this event. 

Thanks to built-in security protections — both within Qwick and our payment partner’s systems — the activity was identified and contained quickly. As a result, no permanent loss of funds occurred, and all affected account balances have now been fully corrected.

We recognize the disruption and frustration this situation caused. While the issue originated outside of Qwick’s internal systems, we take full responsibility for the experience our professionals had. You rely on us to make sure payments are handled securely and reliably, and we take that responsibility very seriously.

What we’re doing moving forward

• Ensuring every professional is made whole: We’re working directly with anyone who incurred overdraft or late fees to ensure no one is left financially impacted.

• Strengthening security and monitoring: We’re enhancing our internal safeguards and continuing to collaborate with our payment partner to review this incident and further reinforce protections.

• Improving transparency and communication: We’re committed to faster, clearer updates if disruptions ever occur in the future.

We sincerely apologize for the inconvenience and uncertainty this caused. We’re grateful for the trust our community places in us, and we remain committed to learning from this event, improving our systems, and upholding the reliability and security you expect from Qwick.

With appreciation,

The Qwick Team